Voice Services Portfolio

Overview

JP Network Solutions Voice Services

The functionality between standard PBX systems and state-of-the-art systems differs significantly. While most systems on the market today offer the basic calling features, only the better systems offer the advanced features. If you are a team assistant or secretary, the advanced features will simplify your job and make otherwise impossible tasks easy to accomplish.

General Features

General Features about Voice Services

  • Unlimited calling US48+Ca
  • Free 411
  • Free 311
  • Free VM Text Notification
  • Free Send Text messages
  • Free Call Recording
  • Ring simultaneously other land line or cell phone
  • Live Call Log
  • Ring cadence setting
  • Ring frequency setting
  • Speed dialing up to 50 numbers per extension
  • Toll-Free Numbers
  • Local Numbers
  • Dial by name Directory
  • Attendant
  • Automated attendant
  • Interactive voice response (IVR)
  • Working hour and non-working hour service
  • Changing automated attendant profile on a fly Queuing
  • Peer-to-peer SIP communication
  • Operator group (Up to 5 operators)
  • Operator console
  • Address Book
  • Incoming call
  • Direct inward dialing (DID)
  • Direct dialing in (DDI)
  • Call forwarding on busy
  • Call forwarding on no answer
  • Interactive voice response (IVR)
  • Call Forking to Cell phone
  • Call forwarding/Forking to cell phone or land line scheduled based (days, hours selection)
  • Call transfer All
  • Call transfer no answer
  • Call transfer no register (Failover)
  • Do not disturb (DND)
  • Ring pattern selection group based, DID based
  • Call back
  • Incoming call log
  • Message notification
  • Voicemail message waiting (FSK, polarity reversal)
  • Recording
  • Caller ID block
  • Extension recording
  • Group Recording
  • Auto Attendant Recording
  • Recording On the fly
  • Confirmation tone
  • Stutter dial tone on voice mail notification
  • CO line (FXO, SIP)
  • Polarity inverse detection
  • Caller ID detection
  • Fail over Line Inbound/Outbound
  • Speed dialing up to 50 numbers per extension
  • Hot line (Immediate, delay)
  • Hot Desking
  • Caller ID block
  • White list/Black List
  • Emergency call
  • Emergency Caller ID
  • Remote access
  • Do not disturb (DND)
  • Direct inward system access (DISA)
  • Remote extension setting on phone
  • Attended Call transfer
  • Blind call transfer
  • Calling line identification (CLI) distribution
  • Call block
  • Networking
  • Call waiting
  • Group receiving in 4 customizable stages
  • Extension group
  • Group call distribution
  • Group ringing
  • Extension receiving
  • Call forking (Ring simultaneously another pre- elected terminal, like other land line or cell phone)
  • Call forwarding (FWD)
  • Call ring back tone
  • Ring tone pattern selection
  • Call pickup
  • Directed pickup
  • Group pickup
  • Extension group
  • Pickup operator’s call only
  • Operator redirect
  • Back to operator from voice mail
  • Making call from PC to phone
  • Intercom call
  • Page
  • Account code entry
  • Outgoing line preference
  • Outgoing Trunk Preference
  • Consultation call transfer
  • Attendant call transfer
  • Call transfer to CO line
  • Call hold
  • Call park
  • Music on hold
  • Live radio as Music on hold
  • Conference
  • Conference room up to 45 calls
  • 3-way calling
  • Call restriction
  • Toll restriction/Call barring
  • Budget management
  • Extension lock
  • Verified code entry
  • Busy tone detection
  • DTMF out pulsing delay
  • Volume control
  • Subscriber line (FXS)
  • Polarity inverse generation
  • Caller ID generation (FSK, DTMF)
  • Ring cadence setting
  • Ring frequency setting

System Language

  • Arabic (UAE, Egyptian)
  • English US/UK
  • Spanish (Spain, Mexico, Colombia, Puerto Rico, Argentina)
  • Italian
  • Portuguese
  • Polish
  • Persian
  • French (France, Canada)
  • Swedish
  • Russian
  • Turkish
  • Japanese
  • Philippines
  • Urdu

Automated Call Distribution System

  • Automatic route selection
  • Caller ID
  • Admin monitor
  • Manager call queue real time monitoring with intervene capability
  • Agent selection customized algorithm
  • Caller queue status, customizable scenarios in queue (there are 2 people in front of you)
  • Create priority
  • Set Maximum call per agent
  • Instant Message to agents
  • Email to agents
  • Record Incoming calls to ACDS
  • Send CDR to email
  • Access to real-time ACD call report/sorting, filtering, per agent
  • Working hour and non-working hour service for ACD plus management call distribution for after hours
  • Automated Failover for ACD
  • Music on hold for ACD
  • Background Music
  • 10 Announcements spaces per
  • ACDS/customizable algorithm for ACDS announcements (have your own Radio)
  • 10 Key in during ACD (press one,…)

ACDS Performance Report

  • Hung up report
  • Ringing redirect report based on each agent
  • Average hold time per agent
  • Amount of calls answered by agent
  • Agent availability
  • Average call time per agent

SIP Trunk

  • Registration per line
  • Registration per system
  • Tie trunk service
  • Direct internal dialing
  • Outbound trunk sharing

Peer-to-peer SIP Communication

  • SIP extension
  • Outgoing
  • Incoming
  • HOLD
  • Transfer

Notifications

  • Busy line field (BLF)
  • Retrieving voice mail and recording file to mail
  • Presence
  • Short message
  • PBX connectivity (Trunks and Extensions)

Employee Management

  • Time Attendance login/out with reporting
  • Performance log
  • Live Monitoring the whole network with real
  • Extension status (registered, Busy, DND, Login, out)

Address Book

  • Contact list private
  • Contact List Company Share
  • Import/export Contact List

System Management

  • Web management interface (Local and remote access)
  • Firmware upgrade
  • Log management
  • Configuration import and export
  • System status monitoring and statistics

PC Assistant

  • Click-to-call
  • Send/Receive unlimited SMS from your PC to other extensions
  • Microsoft Outlook integration
  • Microsoft Exchange integration
  • SalesForce Integration (via third party software, purchased by client)
  • Microsoft Dynamic Integration (via third party software, purchased by client)
  • Sage Act Integration (via third party software, purchased by client)
  • Sugar Integration (via third party software, purchased by client)

Voice Activated (needs Microsoft Exchange Server 2010 or Higher)

  • Dial by voice
  • Search contact by voice
  • Voicemail management by voice

Unified Messaging

  • Receive reply email via phone
  • Receive reply voicemails via phone

Log

  • Log call registration
  • Log Voice mail
  • Log Sip events
  • Log Call messages

Networking

  • PPPoE
  • NAT traversal
  • IP address filtering for security

Voice Quality

  • Media stream processing
  • Codecs: G.711 (A,U), G.729A, G.722 G.726,
  • SM, iLBC, T.38
  • Echo cancellation
  • Jitter buffer automatic adjustment
  • Busy tone detection

FAX

  • Media stream processing
  • POS transmit
  • Fax to email
  • Email to Fax
  • Fax to fax machine
  • Send and receive Faxes via Smart Phone/IPHONE/IPAD/Android

For more information call (732) 807-8207

Call (732) 807-8207 or fill out the form below and an JPNS Specialist will be in touch.

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